How a Donor Reactivates a Suspended Payment Method
This article provides steps for a donor to reactivate a suspended payment method on their account.
If a donor receives an email notifying them that their payment method has been suspended, they can reactivate the suspended payment method through their online account. All gifts and future payments using the suspended payment method will not restart until the issue has been resolved. This includes credit cards and ACH payments.
Example: The donor will receive an email notification letting them know their payment method has been suspended. They can review all of the effected payment method errors on their My Gifts screen, under Upcoming Gifts, and Transaction History, which indicates all scheduled gifts that have been suspended and will not be retried until resolved.
Complete the steps to reactivate a suspended payment method on a donor account:
1. In the email notification, click on Update Payment.
2. On the My Account page, in Wallet, click on the ellipsis to view the drop-down menu.
3. Click on Reactivate.
4. Click on Next.
5. Enter information for a valid Visa credit card.
6. Click on Reactivate.
Note* When the payment method is successfully reactivated, the updates to the gifts are saved.
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