How Members Verify their Information for Directory

This article provides information on how Directory members verify their family information in response to your information request sent through Directory.

In Directory, you can request updated family information for a single family or use Quick Task filters to send out a group of email requests to multiple families at once. The member's response process is the same, whether the request was sent individually or in a group. The information request allows the head of household (or spouse, if there is no head of household email address)  to confirm or update the following family information:

  • Last Name
  • Family Phone Number
  • Family Email
  • Primary Address


The member completes the following steps to verify their family information:

In the information request email, the member clicks the Verify Your Information button.

The Information Verification page is displayed for the member to make any updates necessary and click confirm. The link is only valid for 14 days and it cannot be reused once the member has clicked Confirm.

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