Getting Started & General FAQs

(9) Articles in this category.

  • Over the years our OSV customers have asked a lot of questions about our products and how they work. Our customer service team hears some of the same questions frequently. So, to help save our customer's time, we've put together some frequently asked questions (FAQs) and a list of answers to typical questions that users ask us. Each product has its own FAQ section and below are general FAQs that are not product specific.

  • At this time we do not support any customization within OSV Hub.

  • No you do not. OSV Hub is freely available to all organizations who do business with OSV!

  • For more information on how to request new features for the OSV Hub or any of its products, please check out Listening to Customers for Product Development.

  • There is no limit to the number of users that you can have in OSV Hub. To add a new user check out this article.

  • In the hub, a "card" is a convenient display panel used throughout your dashboards to help organize and present at-a-glance information. Each card has a unique purpose and contains a title, data, any relevant links, and typically a timeframe for the presented data.

  • A kebab is a type of menu in the system. You'll see it anytime 3 dots are aligned vertically or horizontally like this:

    It's called a "kebab" menu because it looks like this:

  • A "Side Sheet" is a way of editing information in the system. It's called this because it comes out from the right side of your screen. Simply make any changes or modifications and they'll save in the system.

  • A user in the Hub is someone who has administrative access to the system. Only users with the "Owner" permission can invite new users or edit permissions for other users.

    For more information on users, click here.