Billing Frequently Asked Questions

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  • Scheduled payments can be canceled if they are still in the Pending status.

  • Payments submitted online will automatically use the Balance Due amount for the selected invoice.

  • Any unpaid invoice can be scheduled for a payment while enrolled in Automatic Payments.

  • When a transaction is unsuccessful, for reasons such as entering an incorrect bank account or routing number, the payment method is disabled. The payment method can be restored by selecting Edit on the Payment Method screen and entering the correct information. There is also an option to Delete the disabled payment method and add a new bank account.

  • Enroll in paperless invoicing under Invoices. Invoices is located under the Billing menu.

  • Invoice and payment communications are emailed to staff members in the Billing Admin role. If necessary, a staff member's email address can be changed under their profile while they are logged in. If they are unable to log in they can contact customer service at (800) 348-2886.

  • The automatic payment enrollment goes into effect immediately for upcoming invoices that are not within three days of the invoice due date. The system sends a prompt to schedule a payment for any invoices that are within three days of the due date, or past due.

  • An email is sent to the Billing Admin(s) when a payment has been processed.

  • A withdrawal from the bank can be seen on the statement and it may be noted as an ACH, EFT or Automatic Debit Withdrawal.

  • Only organizations with banking institutions in the United States that have 9 digit routing numbers are able to submit payments online and enroll in automatic payments.

  • Automatic Payments are canceled immediately. Any pending payments are processed as scheduled unless the payment is canceled.

  • The automatic payment process schedules invoices three days in advance of their due date and an email reminder is sent. The payment is processed on the invoice due date.

  • Select to enroll all invoices or select each individual invoice type when determining the invoices to enroll in automatic payments.

  • Bank Accounts: All online payments can be made using a checking or savings account. When using a checking or savings account, a bank account number and routing number is needed to set up the payment method.

    Credit Cards: Credit cards can be used to make online payments for certain invoice types, such as: books, pamphlets, curriculum, and websites. Credit Card payments are not an option for Offering Envelope invoices.

  • There are several measures in place to ensure online payments are secure:

    • You use a unique user name and password to log in to the secure customer portal
    • We retain no bank account information on our servers
    • Our payment processing partner (Paya) is PCI compliant
    • Any potentially sensitive information is encrypted for security
    • We use industry standard SSL encryption on our site
  • Funds need to be available on the scheduled payment date. Depending on the bank, it may take a few business days before the payment transaction appears on a statement.

  • For questions about electronic invoices and payments, contact Customer Service by calling (800) 348-2886 Option 2 or by email at envservice@osv.com.

  • Certain invoice types, such as Offering Envelopes, cannot be paid with a credit card.

  • Automatic Payments apply to invoices up to three days prior to the due date. If the enrollment date for Automatic Payments is within three days of the due date, the payment for that invoice needs to be scheduled separately.

  • All invoices can be paid using a single payment method or different payment methods may be chosen for each type of invoice.

  • Once enrolled in paperless invoicing, paper invoices are no longer received in the mail. Invoices are available to download as a PDF in the customer portal. An email is sent to staff members in the Billing Admin role as notification that an invoice is ready to view in the customer portal.

  • An email is sent to the Billing Admin(s) confirming an automatic payment enrollment.

  • A confirmation email is sent to the Billing Admin(s) when a payment is scheduled online.

  • Payments submitted by 11:00 PM ET (Eastern Time) are processed the same day. Payments submitted after 11:00 PM ET (Eastern Time) are processed the next day.