This article provides steps for a Giving Administrator to update a pledge from the Donor Detail Page.
The following steps show how an administrator edits pledge details that may need a correction.
Steps to Update a Pledge:
1. From Giving go to Accounts.
2. Locate the donor’s account by searching in Search All Accounts or Recent Activity.
3. Click on the Account to open and view the details.
4. From the donor’s account details screen, scroll down to the Pledges card.
5. Click on the ellipsis (3 vertical dots) to reveal the menu.
6. From the menu select Update Pledge to open the side sheet.
7. On the Update Pledge side sheet enter the necessary information as it relates to the Funds, Pledge Total Amount, Start or Completion Dates.
Here are a few things to know about changing the pledge total amount.
- The pledge amount cannot be edited to be less than the amount that has been given to the pledge.
- If the pledge amount is edited to equal the amount given on the pledge, the pledge is considered “complete.”
- The administrator is alerted if the change “completes” the pledge because any existing online gifts set up to complete the pledge will be cancelled.
- If the pledge is “complete” and the amount is increased, the pledge is no longer “complete.”
- When the total amount is updated, the donor will be notified via email.
Here are a few things to know about the pledge start and completion dates.
- Once the pledge has started, the start date cannot be changed.
- Pledge dates cannot be edited outside of the fund dates.
- The system will notify the Administrator if pledge dates are edited for a pledge that has online scheduled gifts associated with it.
8. Click on Update to process the change.
Adding or editing a pledge will create an activity record that is viewable on the Activity page.
Note* Visual steps are best viewed at full screen. Click Esc on your keyboard when you are finished viewing.