OSV Giving

home/Knowledge Base/OSV Giving

Unsubscribe from Pledge Update Emails

This article provides steps to unsubscribe the donor from receiving pledge update emails.

Pledge update emails contain a link for the donor to unsubscribe so they no longer receive pledge update emails. The default for a new donor is to be subscribed. After unsubscribing, donors can re-subscribe anytime. The Giving Administrator can also subscribe or unsubscribe a donor from pledge update emails.

Here are the steps for a donor or a giving administrator to unsubscribe the pledge update emails:

A donor can click on a link at the bottom of the pledge update email to unsubscribe.

Or, unsubscribe from their public site.

1. From the Public site go to My Account.
2. Switch the toggle off to unsubscribe or on to re subscribe. (Allow 24 hours for the change to take effect.)

Here are the steps for a Giving Administrator to unsubscribe from pledge update emails:

1. From Giving go to Accounts.
2. Click on the desired Account to get to the Account Detail page.
3. Switch the toggle off to unsubscribe or on to re subscribe. (Allow 24 hours for the change to take effect.)

Note* Visual steps are best viewed at full screen. Click Esc on your keyboard when you are finished viewing.

Was this helpful?

1 Yes No
Related Articles
  • Online Transaction Analysis Report
  • Resend an Invitation for User Permissions
  • Edit User Permissions
  • Remove a User
  • Cancel an Invitation for User Permissions
  • Accounting Exports for Online Giving

OSV Giving
  • Online Transaction Analysis Report
  • Resend an Invitation for User Permissions
  • Edit User Permissions
  • Remove a User
  • Cancel an Invitation for User Permissions
View All 264
Popular Articles
  • General Online Giving Export
  • Download Form Submissions
  • Make a Fund a Featured Fund or Remove a Fund as Featured
  • Refunding a Payment
  • Adding a Family to an Envelope List
KB Categories
  • Getting Started
  • Learn More About Us
  • OSV Billing
  • OSV Directory
  • OSV Envelopes
  • OSV Forms
  • OSV Giving
  • OSV Religious Ed
  • OSV Websites
  • © 2020 OSV Hub. All Rights Reserved.