This article provides information about how ACH corrections and rejections impact the system and about ACH corrections and rejections reports.
The ACH rejection causes the payment method to be suspended, so when a rejection occurs money is no longer included in giving totals. Information is filtered out of giving and export reports.
ACH corrections and rejections occur daily. The user can run the ACH Rejection and Correction report to view the ACH accounts that have been corrected/rejected during a specific time frame.
Note* If there are any results within the selected time frame, the report generates with details similar to below with the donor’s
- Envelope number
- Transaction Date
- Rejection Date
- Fund/Form Name
- Fund/Form Type
- Reason for Rejection or Correction
- Total Amount
The ACH rejection causes the payment method to be suspended in the system. (In general, when a payment method is suspended the donor receives an email about it and they are responsible for correcting the payment method.)
Once run, the ACH corrections and rejections report can be updated if desired by changing the reporting criteria and running the report again, additionally, the report can be downloaded in a CSV file.