Cancel, Resume or Pause a Gift

This article includes steps to Pause, Resume or Cancel a Gift.

An Online Giving Administrator may want to Pause, Resume or Cancel a gift for a donor.

Here are the steps:

  1. From Giving go to Accounts.
  2. Search for and select the donor.
  3. On the Upcoming Contributions card locate the gift.
  4. Click on the ellipses (3 vertical dots) to open the menu.
  5. Select Pause Gift, Resume Gift or Cancel Gift based on the need.
  6. If cancelling, enter the word cancel on the confirmation request form.
  7. Click on Cancel Gift to process.The action taken can be viewed on the Activity History card.

Note* Visual steps are best viewed at full screen. Click Esc on your keyboard when you are finished viewing.

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